Operations Assistant/Operations Officer

Role Title:Operations Assistant/Operations Officer
Reporting To:Chief Operations Officer
Ref. No.SP-RRF-114
Role Purpose:An exciting opportunity for an Operations Assistant to work for a rapidly expanding company. You will be working in Operations Department. Working in a high change and fast-paced environment, you will provide vital receptionist and administrative support across functions within the organisation. This is an amazing opportunity for someone to really build their operations knowledge. As well as offering competitive salary and benefits, there is an opportunity for progression within the company towards Operations Offer and Senior Operations Offer or above.

Key Aspects of the role

To perform full reception / administrative duties and other operations tasks, including but not limited to:

  • Visitor management:
  • Allocating visitor parking
  • Greeting and welcoming visitors to the office, ensuring they sign in the visitor’s book and inform the relevant member of staff of their arrival. 
  • Providing refreshments for visitors and attendees during meetings
  • Ordering work lunch/meal, and providing hospitality assistance upon their arrival
  • Organising meeting room booking
  • Handling emergency visitors and meetings with short notice in a professional manner
  • To ensure that the reception and meeting room areas always remain tidy and project a business-like image.
  • Travel management:
  • Booking transport and travel, hotels.
  • Liaising with travel agencies
  • Supporting business visa applications for business trips
  • General enquiries:
  • Dealing with enquiries in person, by phone and by email.
  • Allocating messages to relevant staff
  • Gatekeeping for unwanted contacts, calls and emails
  • Operations stock management:
  • Checking stationery and kitchen supplies,
  • Performing stock checks for stationery, workwear (if applicable) and general supplies (e.g. kitchen sundries).
  • Logistics management:
  • Post distribution,
  • Ownership of goods in and goods out, and other logistics when required
  • Providing back-up cover and support for the Operations department, when required;
  • Company event support
  • Providing support with additional ad-hoc administrative/operational duties as and when required by the Chief Operations Officer.
  • This position requires work onsite from Mon to Fri

Qualifications, Functional Experience & Skills

  • Must have previous Reception / Administration experience
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Ability to multitask and prioritise workload
  • Ability to work under pressure
  • Must be extremely well organised and have the ability to provide highly accurate and quality work
  • Must be prepared to deal with emergency requests
  • Must have strong Microsoft office skills
  • Must be professionally dressed at all times

Personal Attributes

  • Presenting a professional manner, at all times, as well as a high level of interpersonal skills to handle time-sensitive and stressful situations
  • A self-motivator and have the ability to work on own initiative as part of a team
  • Commitment to confidentiality and a high degree of integrity

Other Features of the job

  • Eligible to work in the UK
  • This role is based at our Head Office at Birmingham Business Park, 0900 to 1700, including a 30-minute paid break 5 days a week.
  • Travel occasionally

Please click here to apply.